Srečko Čarni, Member of the Board Management, Employees Representative
Its business operations are supervised by the 5-member Supervisory Board, consisting of representatives of both major shareholders Zavarovalnica Maribor - Nova KBM and Pozavarovalnica Sava (Sava Reinsurance Company) - and representatives of ZM employees.
The scope of our operations ranks us to the second place among the Slovenian insurance companies. We have business links also with the French insurance company AXA Assistance and Pozavarovalnica Sava.
The noble idea that is the underlying principle of all our activities is to help people in misfortune and to alleviate the burden of loss, which is illustrated also by our slogan: "Whatever may happen, life goes on, with ZM on your side to help you out".
Our corporate values, which are a driving force for our work, derive from ensuring the feeling of security to our partners, our customers and our employees.
Our vision is to become a Slovenian insurance company offering the highest quality of services, judged by the satisfaction of our customers.
Our mission is to achieve success in all the areas of our operations. By doing this we will meet the expectations of ZM owners, employees and the society in general. We strive to make profits and by doing this to ensure further development of the company and diversification of our services, and for all employees to ensure appropriate salaries and the possibilities for their personal growth and development.
The range of our insurance products is wide. We offer the feeling of security to our customers (life assurance, accident insurance, motor insurance, household insurance, travel insurance, credit insurance) as well as the security of business operations (buildings, transport, receivables, liability, agricultural activities, employees). In recent years there has been steep increase in life insurance operations, especially in life insurance policies Zlati ključ (Golden Key), Zlata naložba (Golden Investment) and Zlata jesen (Golden Autumn). As the only Slovenian insurance company ZM offers the coverage of not less than 11 critical illnesses and thus we ensure even higher security of our customers. Our market share of life insurance operations amounts to 22 percent, and the amount of the profits allocated to the account of life insurance policyholders is high (in 2002 an amount of not less than SIT 812 million was allocated to this end).
A lot of our attention is paid also to the road safety and segmentation of our motor insurance policyholders (our market share with this class of insurance amounts to 20 percent). ZM is the first insurance company in Slovenia that offered motor insurance coverage with assistance services in case of car damage or traffic accident, legal expenses coverage , the insurance coverage by which our customers can buy out their first loss with 50-percent bonus and insurance coverage for the reduced value of a damaged vehicle.
ZM (for the time being still informally) operates in the financial group Nova KBM d.d. and in the insurance group Pozavarovalnica Sava d.d. Joint efforts of ZM and NKBM bore fruit in September 2003: both financial institutions offered the possibility of taking out insurance contracts via sales channels called 'bankassurance', also within the sales network of Nova KBM. We carry out our insurance operations in compliance with the Insurance Act, passed in the year 2000. Investing assets in ZM is safe, our operations are supervised by an independent external institution, i.e. the Insurance Supervising Agency. The ZM business operations are audited also by an independent external auditing company every year.
Among 224 enterprises included in the Reputation 2003 public opinion poll (Kline&Kline, 2003), ZM is placed to the group of companies with above average reputation in Slovenia. The analysis of trends shows that ZM has been placed among this group since 1996. From the last place in 1996 among five Slovenian insurance companies (Triglav, ZM, Adriatic, Slovenica, Tilia) in 2003 ZM made her way to the second place regarding its reputation.
In 2002 ZM generated income amounting to 33,8 billion tolars, and thus increased the balance sheet total by 45 percent, and the amount of gross premium by 13.6 percent.
894 employees work for ZM and make efforts to meet the requirements of our customers. 232 insurance agents perform their activities in the field. More than 600 thousand insurance contracts taken out every year speak for themselves that ZM is a reliable and trustworthy partner.
Annual Reports
Life situations
